|Tuesday – Friday||10 a.m. – 6 p.m.|
|Saturday, Sunday, public holiday||11 a.m. – 6 p.m.|
|1st Wednesday of each month KPMG Art evening||6 p.m. – 10 p.m.|
|The Kunstsammlung Nordrhein-Westfalen is closed on December 24, 25 and 31.|
Dear visitors, as a result of the common measures now being taken to contain the COVID-19 virus, the Kunstsammlung Nordrhein-Westfalen will be closing its two locations, K20 and K21 in Düsseldorf, from March 14 until presumably April 19, 2020.
This decision has been taken after careful consideration and in agreement with the responsible health authorities and the ministries of the state of North Rhine-Westphalia. The health of visitors and staff is the top priority for the Kunstammlung Nordrhein-Westfalen. With this precautionary measure, the art collection of the state of North Rhine-Westphalia hopes to contribute to the battle against the spread of COVID-19.
This closure means that all events, guided tours, and educational programs will not take place in the specified period. The opening of the exhibition Charlotte Posenenske: Work in Progress, which was planned for April 2, 2020, has been cancelled. The library of the Kunstsammlung will also remain closed until April 19.
To reschedule or cancel an already booked visit to the K20 or K21, or if you have further questions, please contact: firstname.lastname@example.org.
These measures shall initially apply through April 19, 2020.
Any changes will be announced here and on our social media channels.
K20 and K21 temporarily closed. Please consider the current information below.
Combined ticket K20 and K21
|Collection and exhibition|
|Single Ticket||18 €|
|Reduced Admission||14 €|
|Children (6–17 years)||4 €|
Applies to a one-time visit to K20 and K21: all exhibitions and collections together, even on different days
(Validity: 2 months)
Single ticket K20 or K21
|Collection and exhibition|
|Single Ticket||12 €|
|Reduced Admission||10 €|
|Children (6–17 years)||2,50 €|
Applies to a one-time visit to K20 or K21
Students, pupils and trainees
Receive a 50 % discount off the full price for those aged 18 and over
Per adult ticket: free entry for a child (6–17 years)
Each additional child: € 2.50
Free admission to all exhibitions and collections in the K20 and K21
39 € (adults), validity: 1 year
Offer for families: With the purchase of an adult annual card, you will receive a one-time free children's card. Each additional child: € 9
Holders of the NRW honorary office card, the DÜSSELDORFCARD (DC) and the Artcard-Bonn
Subscribers to the art magazine art
Youth leader with JuLeiCard
Children up to 6 years
Participants in the federal voluntary service, FSJ or FÖJ
Unemployed, recipients of ALG 2 or Hartz IV
Holder of the Düsselpass
Accompanying persons of the severely disabled (identification "B" in the ID)
Students of art or art history (condition: subject note in the student ID), at the art academies, professors and staff of the art academy Düsseldorf and the Düsseldorf museums
Journalists (DVPJ, press card)
Friends and Patrons of the Kunstsammlung NRW and members of certain associations from other museums.
Holders of the Düsseldorf Art Card, Art Card plus, Art Card Junior, Düsseldorf artist card and art card D.A.CH.
Members of certain professional associations / professional groups: IAA (International Association of Art), AICA (art historian), ICOM incl.CIMAM, Association of German Art Historians, BDK Federation of German Art Teachers
Between the two museums K20 and K21, the Kunstsammlung Nordrhein-Westfalen offers a free bus shuttle by Mercedes-Benz. The bus departs approximately every half an hour during opening hours and is for eight passengers at maximum.
The bus stops are found in front of each museum entrance.
In public transport
K20: With underground lines U70, U71, U72, U73, U74, U75, U76, U77, U78, U79, U83 to the Heinrich-Heine-Allee stop
K21: With trams and subways of lines 706, 708, 709, U71, U72, U73, U83 to the Graf-Adolf-Platz stop
K20: towards the city center / old town. Parking in the underground car park K20 / Grabbeplatz or parking garage Ratinger Tor K21: Direction Friedrichstadt. Parking in the car parks Friedrichstrasse, Herzogstrasse, Kirchplatz and GAP 15
Chartered busses / groups
Entry and exit is possible in the immediate vicinity of the museum. Bus parking spaces are located on the banks of the Tonhalle.
Transfer K20 / K21
Via underground: "Heinrich-Heine-Allee" stop <-> "Graf-Adolf-Platz" stop (U71, U72, U73, U83. The journey time takes about 2 minutes, the walking distanceabout 15 minutes (see area map).
Tickets & Admission
How long are tickets valid?
At our ticket counters, you can purchase tickets that are valid for two months. Tickets expire after this time period. On the day of your visit, you receive a tag (a ribbon) that allows you to leave and reenter the building on the same day.
Can I give a ticket as a gift?
We recommend purchasing an online ticket from the Webshop; it is not personalized, and is valid for one year after the purchase date.
Is there priority entrance?
Depending upon the size of the crowd, accelerated admission is possible for tickets sold in advance online, and for annual tickets. Please note that we must inspect every ticket for validity prior to your entrance into the exhibition.
When late is admission to the museum possible?
As a rule, the museum closes at 6 PM. When planning your visit, please allow enough time to collect your belongings from the cloakroom afterward, as well as sufficient time for the galleries you wish to view.
Registration and Booking
Which activities require prior registration?
For participation in public guided tours, workshops, and special events, we generally require prior registration with the Visitor Service. Further information can be found in the calendar.
How do I register?
During office hours, our Visitor Service will process your requests, whether via the online formula, via e-mail, or via fax. For guided tours and workshops, please note that the number of participants may be limited. In such instances, requests are processed in the order received. As a rule, you can expect to receive notification of confirmation within three working days.
When is no registration required?
No registration is necessary for free events (KPMG Art Evening, Linklaters Theme Days), and exhibition openings.
What conditions apply to online tickets?
At our Webshop, you can purchase online tickets for visits to the K20 and the K21. Tickets are valid for 1 year after the sale date.
Once payment has been received, online tickets are sent as e-mail attachments (PDF), and must be printed. Dispatch by mail is not possible.
Please be sure the barcode on your printed ticket is legible and undamaged.
Do I need a user account?
You can register at our Webshop, or complete the order process as a guest. Available currently is payment via credit card (VISA for Master Card). Payments via invoice is not possible.
Can I exchange a ticket or product purchase at the Webshop?
Online tickets and tickets for events booked at the Webshop cannot be exchanged or refunded.
Valid for all other articles ordered from the Webshop (exhibition catalogs, for example) is the statutory cancellation deadline of 14 days, provided products are returned this period. In such instances, the purchase price will be refunded. This is the case as well for damaged or defective products.
For technical reasons, it is not possible to cancel an order from the Webshop.
Questions about an order or the shipment of an article
For general questions, please contact our Visitor Service; in specific cases, contact our Sales Department at email@example.com
Cloakrooms, lockers and belongings
What do I do with jackets, bags, and suitcases (bulky objects)?
Large bags, backpacks and bulky or wet items must be checked at the cloakroom orleft in a locker. Please check or leave your jacket as well. Small handbags maybe taken into the exhibition galleries.
In both museums, cloakrooms and lockers (free of charge) are found in the entrance areas.
Who do I contact if I have lost or forgotten my belongings?
Asa rule, objects lost in the museum are surrendered to the ticket counter. Staffmembers will then deposit these objects with the security center.
After a period of time, lost objects are handed over to the lost property office. In the event you have left objects behind in the locked locker, you may retrieve them on the following day during museum hours.
During your visit
Can I take photographs, sketch, or paint in the museum?
Taking photographs for private purposes is permitted in the exhibition galleries. For reasons of copyright protection, we may prohibit the taking of photographs in special exhibitions, or in front of specific works. The corresponding notices will be posted on site.
Taking photographs or filming for commercial purposes of any kind is permissible only with prior written agreement (filming permit).
Sketchpads in DIN A3 format, as well as pencils, may be brought into the exhibition galleries.
Conduct in the museum: telephoning, eating, drinking?
Please understand that telephoning in the museum is undesirable. Eating and drinking, as well as smoking, is not permitted in the exhibition galleries.
Parents, legal guardians, and group leaders are responsible for the appropriate conduct of the children and young people in their charge.
The primary task of the supervisory staff is to protect the exhibit objects from damage.
Are there seating options?
Folding chairs can be borrowed from the cloakroom free of charge, and can be taken into the exhibition galleries.
Are the museums accessible?
The K20 and the K21 are accessible for the most part.
Is preferential admittance possible for individuals with disabilities?
In the event of queues or longer waiting times, bearers of an official disabled person’s pass will receive preferential admittance.
What about wheelchairs and walkers?
Visitors with walking impairments may borrow wheelchairs from the cloakroom free of charge for the duration of the visit (if possible, with prior registration with the visitor service).
Als available at the cloakroom (also without prior registration) are folding chairs that can be used as walkers.
that can be used as walkers.
With the proper credentials, seeing eye dogs and service dogs for disabled individuals can be brought into the museum.
Chaperones for blind or visually impaired visitors pay no admission charge.
General terms and conditions
Where can praise, complaints, or suggestions be registered
Our Visitor Service is happy to receive feedback of all kinds.
Please use our contact form, or send an e-mail to firstname.lastname@example.org
Is public Wi-Fi available?
Offered in the public areas of the K20 and the K21 is cost-free Internet access: Wi-Fi hotspots are located in the entrance area, in the Trinkaus Auditorium, in the library, and in the Salon20 in the K20 and the piazza and Salon21 in the K21.
Please use your web-enabled terminal device to connect to the networks “K20 public” and “K21 public” and accept the general conditions for the Internet access service of the Kunstsammlung Nordrhein-Westfalen.
Where do I find the general terms and conditions (GTC)?
You can find the GTC of the Kunstsammlung Nordrhein-Westfalen in the imprint of this Internet page.
Where can I find the house regulations?
The house regulations of the Kunstsammlung Nordrhein-Westfalen are displayed at the ticket counters of the K20 and the K21.
Registration and information
Tel +49 (0) 211 83 81-204
Fax +49 (0) 211 83 81-209
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