|Tuesday – Friday||10 am – 6 pm|
|Saturday, Sunday, public holiday||11 am – 6 pm|
|The Kunstsammlung Nordrhein-Westfalen is closed on December 24, 25 and 31.|
Measures for containing the Covid 19 virus
What measures do I need to consider for visiting the museums?
• wearing a mask is required (surgery mask, FFP2/3, KN95)
• 1.5-meter minimum distance to other persons
• sneezing and coughing etiquette (into the crook of the elbow)
• regular washing and disinfection of hands
• A negative corona test is not required
Do I need a time slot ticket?
No, booking a time slot ticket is not necessary at this moment.
How long are already purchased tickets valid?
Tickets already purchased (online or at the box office) and vouchers are valid for one year.
What do I need to know about Saraceno's Net installation?
The installation “in orbit” at K21 is closed on September 18-19 2021.
Current regulations for guided tours, events and workshops
Until further notice, the proof of vaccination, recovery or a current-day negative test result must be presented in order to participate in events, workshops and guided tours.
Children up to the age of school entry, as well as school-age children and adolescents under the age of 16 who attend a german school, do not need to present proof.
Adolescents 16 and older must show their student ID or a certificate from their school.
Children up to school age are not required to wear a mouth-nose protection.
For more information on the educational program, click here.
Combined ticket K20 and K21
|Collection and exhibition|
|Single Ticket||18 €|
|Reduced Admission||14 €|
|Children (6–17 years)||4 €|
Applies to a one-time visit to K20 and K21: all exhibitions and collections together, even on different days (Validity: 2 months)
Single ticket K20 or K21
|Collection and exhibition|
|Single Ticket||12 €|
|Reduced Admission||10 €|
|Children (6–17 years)||2,50 €|
Applies to a one-time visit to K20 or K21
Students, pupils and trainees
Receive a 50 % discount off the full price for those aged 18 and over
Per adult ticket: free entry for a child (6–17 years)
Each additional child: € 2.50
Free admission to all exhibitions and collections in the K20 and K21
39 € (adults), validity: 1 year
Offer for families: With the purchase of an adult annual card, you will receive a one-time free children's card. Each additional child: € 9
Holders of the NRW honorary office card, the DÜSSELDORFCARD (DC) and the Artcard-Bonn
Subscribers to the art magazine art
Youth leader with JuLeiCard
Children up to 6 years
Participants in the federal voluntary service, FSJ or FÖJ
Unemployed, recipients of ALG 2 or Hartz IV
Holder of the Düsselpass
Accompanying persons of the severely disabled (identification "B" in the ID)
Students of art or art history (condition: subject note in the student ID), at the art academies, professors and staff of the art academy Düsseldorf and the Düsseldorf museums
Journalists (DVPJ, press card)
Friends and Patrons of the Kunstsammlung NRW and members of certain associations from other museums.
Holders of the Düsseldorf Art:Card, Art:Card plus, Art:Card Junior, Art:walk48, Düsseldorf artist card and art card D.A.CH.
Members of certain professional associations / professional groups: IAA (International Association of Art), AICA (art historian), ICOM incl.CIMAM, Association of German Art Historians, BDK Federation of German Art Teachers
Please note that the museum shuttle will currently not be available.
In public transport
K20: With underground lines U70, U71, U72, U73, U74, U75, U76, U77, U78, U79, U83 to the Heinrich-Heine-Allee stop
K21: With trams and subways of lines 706, 708, 709, U71, U72, U73, U83 to the Graf-Adolf-Platz stop
K20: towards the city center / old town. Parking in the underground car park K20 / Grabbeplatz or parking garage Ratinger Tor K21: Direction Friedrichstadt. Parking in the car parks Friedrichstrasse, Herzogstrasse, Kirchplatz and GAP 15
Chartered busses / groups
Entry and exit is possible in the immediate vicinity of the museum. Bus parking spaces are located on the banks of the Tonhalle.
Transfer K20 / K21
Via underground: "Heinrich-Heine-Allee" stop <-> "Graf-Adolf-Platz" stop (U71, U72, U73, U83. The journey time takes about 2 minutes, the walking distanceabout 15 minutes (see area map).
What conditions apply to online tickets?
At our Webshop, you can purchase online tickets for visits to the K20 and the K21. Tickets are valid for 1 year after the sale date.
Once payment has been received, online tickets are sent as e-mail attachments (PDF), and must be printed. Dispatch by mail is not possible.
Please be sure the barcode on your printed ticket is legible and undamaged.
Do I need a user account?
You can register at our Webshop, or complete the order process as a guest. Available currently is payment via credit card (VISA for Master Card). Payments via invoice is not possible.
Can I exchange a ticket or product purchase at the Webshop?
Online tickets and tickets for events booked at the Webshop cannot be exchanged or refunded.
Valid for all other articles ordered from the Webshop (exhibition catalogs, for example) is the statutory cancellation deadline of 14 days, provided products are returned this period. In such instances, the purchase price will be refunded. This is the case as well for damaged or defective products.
For technical reasons, it is not possible to cancel an order from the Webshop.
Do I need a time slot ticket?
Yes, you need to book a time slot in addition to your ticket. This is reasoned by § 8 paragraph 4 of the current Corona Protection Ordinance of March 5, 2021, which states that the operation of museums is only permitted with prior appointment booking and with ensured simple traceability according to § 4a paragraph 1 Corona Protection Ordinance.
Currently, time slots can be booked only until April 18, 2021.
Each visitor needs his or her personalized time slot ticket.
For simple traceability, name, address, and e-mail are recorded.
You have the opportunity to put several tickets into your shopping basket, however, you can only book 1 time slot. If you try to book more than 1 time slot, you will receive an error message.
Questions about an order or the shipment of an article
For general questions, please contact our Visitor Service; in specific cases, contact our Sales Department at email@example.com
Cloakrooms, lockers and belongings
What do I do with jackets, bags, and suitcases (bulky objects)?
Large bags, backpacks and bulky or wet items must be checked at the cloakroom orleft in a locker. Please check or leave your jacket as well. Small handbags maybe taken into the exhibition galleries.
In both museums, cloakrooms and lockers (free of charge) are found in the entrance areas.
Who do I contact if I have lost or forgotten my belongings?
As a rule, objects lost in the museum are surrendered to the ticket counter. Staffmembers will then deposit these objects with the security center.
After a period of time, lost objects are handed over to the lost property office. In the event you have left objects behind in the locked locker, you may retrieve them on the following day during museum hours.
During your visit
Can I take photographs, sketch, or paint in the museum?
Taking photographs for private purposes is permitted in the exhibition galleries. For reasons of copyright protection, we may prohibit the taking of photographs in special exhibitions, or in front of specific works. The corresponding notices will be posted on site.
Taking photographs or filming for commercial purposes of any kind is permissible only with prior written agreement (filming permit).
Sketchpads in DIN A3 format, as well as pencils, may be brought into the exhibition galleries.
Conduct in the museum: telephoning, eating, drinking?
Please understand that telephoning in the museum is undesirable. Eating and drinking, as well as smoking, is not permitted in the exhibition galleries.
Parents, legal guardians, and group leaders are responsible for the appropriate conduct of the children and young people in their charge.
The primary task of the supervisory staff is to protect the exhibit objects from damage.
Are there seating options?
Folding chairs can be borrowed from the cloakroom free of charge, and can be taken into the exhibition galleries.
Are the museums accessible?
The K20 and the K21 are accessible for the most part.
Is preferential admittance possible for individuals with disabilities?
In the event of queues or longer waiting times, bearers of an official disabled persons pass will receive preferential admittance.
What about wheelchairs and walkers?
Visitors with walking impairments may borrow wheelchairs from the cloakroom free of charge for the duration of the visit (if possible, with prior registration with the visitor service).
Als available at the cloakroom (also without prior registration) are folding chairs that can be used as walkers.
that can be used as walkers.
With the proper credentials, seeing eye dogs and service dogs for disabled individuals can be brought into the museum.
Chaperones for blind or visually impaired visitors pay no admission charge.
General terms and conditions
Where can praise, complaints, or suggestions be registered
Our Visitor Service is happy to receive feedback of all kinds.
Please use our contact form, or send an e-mail to firstname.lastname@example.org
Is public Wi-Fi available?
Offered in the public areas of the K20 and the K21 is cost-free Internet access: Wi-Fi hotspots are located in the entrance area, in the Trinkaus Auditorium, in the library, and in the Salon20 in the K20 and the piazza and Salon21 in the K21.
Please use your web-enabled terminal device to connect to the networks “K20 public” and “K21 public” and accept the general conditions for the Internet access service of the Kunstsammlung Nordrhein-Westfalen.
Where do I find the general terms and conditions (GTC)?
You can find the GTC of the Kunstsammlung Nordrhein-Westfalen in the imprint of this Internet page.
Where can I find the house regulations?
The house regulations of the Kunstsammlung Nordrhein-Westfalen are displayed at the ticket counters of the K20 and the K21.
Registration and information
Tel +49 (0) 211 83 81-204
Fax +49 (0) 211 83 81-209
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