|Tuesday – Friday||10 am – 6 pm|
|Saturday, Sunday, public holiday||11 am – 6 pm|
|The Kunstsammlung Nordrhein-Westfalen is closed on December 24, 25 and 31.|
The health of its visitors and employees is a top priority for the Kunstsammlung Nordrhein-Westfalen. Therefore please note our measures for containing the Covid 19 virus.
Measures for containing the Covid 19 virus
Are the museums open?
The Kunstsammlung Nordrhein-Westfalen is open again at both locations (K20 and K21): from Tuesday till Friday 10 am – 6 pm, and weekends and holidays 11 am – 6 pm.
The museum shops in the K20 and K21 are open.
The cafés and restaurants and Klee’s (K20) and Pardo’s (K21) are open and offer the usual restaurant and café services!
The library of the K20 is open. Information on advance registration and restricted use is available on the library webpage.
The museum shuttle is not currently available.
Do I need a time-slot ticket to visit?
Admission to the exhibitions „Thomas Ruff“ (K20) und „Hito Steyerl. I Will Survive“ (K21) is only possible with a valid entrance ticket and a free time-slot ticket.
Time-slot tickets are available online or at the museum ticket counter. As a rule, the time slots can be booked with a lead time of about three weeks due to possible current changes.
If you are entitled to free admission (annual ticket, ArtCard or similar), please present this together with your valid time-slot ticket at the cash desk.
Please note that you must have entered the exhibition within 15 minutes after the starting time, as the ticket loses its validity after that time.
Are facemasks required?
Yes. A visit to the museum is possible only with a mouth and nose covering (ordinary facemask). This applies to children 6 years and older. Please bring your own mask for a visit to the museum.
What you need to know prior to your visit?
For your own safety and the well-being of others, please visit the museum only if you are feeling well. If you are feeling ill, please postpone your visit. In order to avoid waiting periods and lines at the ticket desk, please purchase an online ticket beforehand if possible.
Please visit the museum only in the company of individuals with whom contact is permissible according to current government regulations. Actual information on the measures currently in force in the State of North Rhine-Westphalia is available at:
Which hygiene and distancing rules are being observed by the museum?
The number of visitors in exhibition galleries and the permanent collection is restricted.
Please show consideration for other visitors by maintaining a distance of at least 1.5 m. Please adhere to general rules of hygiene (i.e. regular handwashing).
When using narrow passageways or staircases, please wait until the area is unobstructed by other visitors. Please enter smaller rooms only if it is possible to maintain the safety distance of 1.5 meters. In order to allow others an opportunity to see the artworks, please do not linger for long periods in front of individual exhibits.
The use of elevators is restricted to mobility-impaired visitors. Before entering elevators, please maintain the prescribed distance while allowing other guests to exit.
The forming of groups with other museum visitors is not permitted.
No liquids are allowed in the exhibition and collection galleries: this applies to hand disinfectant.
Will guided tours and events be taking place?
Please see our calendar for the current program. Due to Covid-19 regulations, we are updating our offers regularly and are currently expanding our digital offers.
For private guided tours, please get in touch with our Visitor Services.
Combined ticket K20 and K21
|Collection and exhibition|
|Single Ticket||18 €|
|Reduced Admission||14 €|
|Children (6–17 years)||4 €|
Applies to a one-time visit to K20 and K21: all exhibitions and collections together, even on different days (Validity: 2 months)
Single ticket K20 or K21
|Collection and exhibition|
|Single Ticket||12 €|
|Reduced Admission||10 €|
|Children (6–17 years)||2,50 €|
|Time-slot ticket: Thomas Ruff||0 €|
Applies to a one-time visit to K20 or K21
Students, pupils and trainees
Receive a 50 % discount off the full price for those aged 18 and over
Per adult ticket: free entry for a child (6–17 years)
Each additional child: € 2.50
Free admission to all exhibitions and collections in the K20 and K21
39 € (adults), validity: 1 year
Offer for families: With the purchase of an adult annual card, you will receive a one-time free children's card. Each additional child: € 9
Holders of the NRW honorary office card, the DÜSSELDORFCARD (DC) and the Artcard-Bonn
Subscribers to the art magazine art
Youth leader with JuLeiCard
Children up to 6 years
Participants in the federal voluntary service, FSJ or FÖJ
Unemployed, recipients of ALG 2 or Hartz IV
Holder of the Düsselpass
Accompanying persons of the severely disabled (identification "B" in the ID)
Students of art or art history (condition: subject note in the student ID), at the art academies, professors and staff of the art academy Düsseldorf and the Düsseldorf museums
Journalists (DVPJ, press card)
Friends and Patrons of the Kunstsammlung NRW and members of certain associations from other museums.
Holders of the Düsseldorf Art:Card, Art:Card plus, Art:Card Junior, Art:walk48, Düsseldorf artist card and art card D.A.CH.
Members of certain professional associations / professional groups: IAA (International Association of Art), AICA (art historian), ICOM incl.CIMAM, Association of German Art Historians, BDK Federation of German Art Teachers
Please note that the museum’s shuttle will currently not be available.
In public transport
K20: With underground lines U70, U71, U72, U73, U74, U75, U76, U77, U78, U79, U83 to the Heinrich-Heine-Allee stop
K21: With trams and subways of lines 706, 708, 709, U71, U72, U73, U83 to the Graf-Adolf-Platz stop
K20: towards the city center / old town. Parking in the underground car park K20 / Grabbeplatz or parking garage Ratinger Tor K21: Direction Friedrichstadt. Parking in the car parks Friedrichstrasse, Herzogstrasse, Kirchplatz and GAP 15
Chartered busses / groups
Entry and exit is possible in the immediate vicinity of the museum. Bus parking spaces are located on the banks of the Tonhalle.
Transfer K20 / K21
Via underground: "Heinrich-Heine-Allee" stop <-> "Graf-Adolf-Platz" stop (U71, U72, U73, U83. The journey time takes about 2 minutes, the walking distanceabout 15 minutes (see area map).
What conditions apply to online tickets?
At our Webshop, you can purchase online tickets for visits to the K20 and the K21. Tickets are valid for 1 year after the sale date.
Once payment has been received, online tickets are sent as e-mail attachments (PDF), and must be printed. Dispatch by mail is not possible.
Please be sure the barcode on your printed ticket is legible and undamaged.
Do I need a user account?
You can register at our Webshop, or complete the order process as a guest. Available currently is payment via credit card (VISA for Master Card). Payments via invoice is not possible.
Can I exchange a ticket or product purchase at the Webshop?
Online tickets and tickets for events booked at the Webshop cannot be exchanged or refunded.
Valid for all other articles ordered from the Webshop (exhibition catalogs, for example) is the statutory cancellation deadline of 14 days, provided products are returned this period. In such instances, the purchase price will be refunded. This is the case as well for damaged or defective products.
For technical reasons, it is not possible to cancel an order from the Webshop.
Questions about an order or the shipment of an article
For general questions, please contact our Visitor Service; in specific cases, contact our Sales Department at firstname.lastname@example.org
Cloakrooms, lockers and belongings
What do I do with jackets, bags, and suitcases (bulky objects)?
Large bags, backpacks and bulky or wet items must be checked at the cloakroom orleft in a locker. Please check or leave your jacket as well. Small handbags maybe taken into the exhibition galleries.
In both museums, cloakrooms and lockers (free of charge) are found in the entrance areas.
Who do I contact if I have lost or forgotten my belongings?
As a rule, objects lost in the museum are surrendered to the ticket counter. Staffmembers will then deposit these objects with the security center.
After a period of time, lost objects are handed over to the lost property office. In the event you have left objects behind in the locked locker, you may retrieve them on the following day during museum hours.
During your visit
Can I take photographs, sketch, or paint in the museum?
Taking photographs for private purposes is permitted in the exhibition galleries. For reasons of copyright protection, we may prohibit the taking of photographs in special exhibitions, or in front of specific works. The corresponding notices will be posted on site.
Taking photographs or filming for commercial purposes of any kind is permissible only with prior written agreement (filming permit).
Sketchpads in DIN A3 format, as well as pencils, may be brought into the exhibition galleries.
Conduct in the museum: telephoning, eating, drinking?
Please understand that telephoning in the museum is undesirable. Eating and drinking, as well as smoking, is not permitted in the exhibition galleries.
Parents, legal guardians, and group leaders are responsible for the appropriate conduct of the children and young people in their charge.
The primary task of the supervisory staff is to protect the exhibit objects from damage.
Are there seating options?
Folding chairs can be borrowed from the cloakroom free of charge, and can be taken into the exhibition galleries.
Are the museums accessible?
The K20 and the K21 are accessible for the most part.
Is preferential admittance possible for individuals with disabilities?
In the event of queues or longer waiting times, bearers of an official disabled person’s pass will receive preferential admittance.
What about wheelchairs and walkers?
Visitors with walking impairments may borrow wheelchairs from the cloakroom free of charge for the duration of the visit (if possible, with prior registration with the visitor service).
Als available at the cloakroom (also without prior registration) are folding chairs that can be used as walkers.
that can be used as walkers.
With the proper credentials, seeing eye dogs and service dogs for disabled individuals can be brought into the museum.
Chaperones for blind or visually impaired visitors pay no admission charge.
General terms and conditions
Where can praise, complaints, or suggestions be registered
Our Visitor Service is happy to receive feedback of all kinds.
Please use our contact form, or send an e-mail to email@example.com
Is public Wi-Fi available?
Offered in the public areas of the K20 and the K21 is cost-free Internet access: Wi-Fi hotspots are located in the entrance area, in the Trinkaus Auditorium, in the library, and in the Salon20 in the K20 and the piazza and Salon21 in the K21.
Please use your web-enabled terminal device to connect to the networks “K20 public” and “K21 public” and accept the general conditions for the Internet access service of the Kunstsammlung Nordrhein-Westfalen.
Where do I find the general terms and conditions (GTC)?
You can find the GTC of the Kunstsammlung Nordrhein-Westfalen in the imprint of this Internet page.
Where can I find the house regulations?
The house regulations of the Kunstsammlung Nordrhein-Westfalen are displayed at the ticket counters of the K20 and the K21.
Registration and information
Tel +49 (0) 211 83 81-204
Fax +49 (0) 211 83 81-209
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